Terms of Service

Effective September 2, 2026 (version 2026-09-02). Every section has an "In plain words" summary so you can skim honestly; the full text controls.

The short version: you're buying a parking space for a specific IU home game. Rain or shine. We may move you to a comparable spot nearby if we need to. Park at your own risk, lock your car, follow the attendants, be good to the neighbors, and enjoy the game.

1. Who these terms are between

These terms are an agreement between Crimson Lots LLC ("Crimson Lots," "we," "us"), Bloomington, Indiana, and anyone who buys, holds, or uses a parking, tailgate, RV, or season pass, or parks a vehicle in a lot we operate ("you"). You must be at least 18 to purchase.

They cover every way we sell: crimsonlots.com, our walk-up page, invoices and pass links we send you, private invitation links, and in-person sales at the lot. If you pay at the lot, your confirmation text links these terms, and by parking with us you agree to them. If you do not agree, tell a parking attendant before you park: we will refund your purchase in full and you may park elsewhere.

One thing to understand up front: the lots are private properties we license and operate on game days. Crimson Lots LLC, the owner of each property we operate, their household and family members, and Crimson Lots' members, staff, and the game-day crew we hire (together, the "Protected Parties") are all protected by these terms, and each of them may enforce these terms directly. Every Protected Party other than Crimson Lots LLC is not a party to this agreement and has no obligations to you under it: your agreement is with Crimson Lots LLC alone, Crimson Lots alone is responsible for every promise in these terms, and any claim you ever bring goes to Crimson Lots alone (Sections 11 through 13 and 15).

In plain words: however you buy (site, walk-up page, invoice, invite link, or cash at the lot), buying or parking means you accept these terms, you must be 18 or older to buy, and if you tell an attendant before you park that you do not agree we refund you in full. The property owners and our crew are protected by everything in here but owe you nothing, because your agreement is with Crimson Lots LLC alone.

2. What your pass buys

Your pass is a license to park one vehicle (or use one tailgate or RV space) in a lot we operate, for the specific game or games shown on your pass. Your vehicle and setup must fit within the space you purchased; oversize vehicles need an RV reservation. A car space is about 9 by 18 feet, a tailgate space is about 14 by 18 feet, and RV spaces are sized to the length you give us.

For each covered game, your license to be on the lot runs from four hours before scheduled kickoff until two hours after the game ends, unless different hours are posted for that lot or Section 9 gives you an approved overnight window. By parking a vehicle with us you represent that you own it or have the owner's permission to park it here and to accept these terms for it, and that the vehicle is registered and legally insured and its driver is licensed.

A pass is permission to use space. It is not a lease and not a bailment: we never take custody of your vehicle or anything in it, and no employee or attendant has authority to accept custody on our behalf. You park the vehicle yourself and keep your keys.

In plain words: your pass is permission to use one space for the games shown on it, from four hours before kickoff to two hours after the game unless the lot posts different hours. Your vehicle and setup have to fit the space you bought, and we never take your keys or custody of your car.

3. We assign the space

Attendants direct where and how vehicles park. When capacity, safety, weather, or a lot becoming unavailable requires it, we may assign, reassign, or relocate any reservation to a comparable space in the same lot or a comparable lot, before or on game day, and we will tell you by text as soon as we reasonably can. Any space we assign you will be inside our walk zone: within a 15-minute walk of Memorial Stadium at a typical walking pace. If you or a passenger has a mobility need, text us and we will work out the closest workable space we have. If we cannot provide you a space inside the walk zone for a game you paid for, we will tell you and give you the choice: take the closest space we do have outside the zone, with a partial refund of what you paid for that game that we agree on with you at the time, or decline it and receive a full refund of what you paid for that game. Whichever you choose is your sole and exclusive remedy. Parking in a space we offer you outside the walk zone means you have chosen the partial refund. When weather or another event outside our control is what makes a lot unusable, Section 4 applies instead.

In plain words: we decide where you park, we move reservations only when capacity, safety, weather, or a lost lot forces it, and we text you when we do. Every spot we assign is within a 15 minute walk of the stadium. If we cannot give you one, you pick: park in the closest spot we do have and get some of your money back for the longer walk, or turn it down and get all of it back. Park in the spot we offered and you have picked the partial refund. That choice is the whole remedy.

4. Weather and events outside our control

Games are rain or shine, and so are we: weather alone never entitles you to a refund. If weather makes a lot unusable, we will relocate you if we can (Section 3). If we cannot place you anywhere for a game you paid for, you will receive a credit for the amount you paid for that game, issued as a single-use code tied to your order, good toward any other 2026 IU home game purchase from us. If you would rather have the money back, tell us within 14 days of the affected game and we will refund that game's amount to your original payment method instead.

If a lot is closed or evacuated by order of police, fire, or another authority, or by a similar event outside our control other than weather, that closure is not our responsibility and is not a refund or credit event: we will still relocate you if we reasonably can, but nothing further is owed if we cannot.

In plain words: rain never gets you a refund by itself. If weather kills the lot and we truly cannot place you, you get a credit for another 2026 home game, or your money back if you ask within 14 days. If police or another authority closes a lot, that is outside our control and nothing is owed beyond a relocation if we can manage one.

5. If IU changes the schedule

If a game's time or date changes, your pass is automatically valid for the rescheduled game. If a game is canceled and not rescheduled, we will refund the amount you paid for that game.

For season passes and multi-game purchases, per-game refunds and credits are calculated from the amount you actually paid, allocated across the covered games in proportion to their posted prices at the time of your purchase.

In plain words: if IU moves a game your pass moves with it. A game canceled for good gets that game's money back, and on multi-game passes each game's share is figured from what you actually paid, split by the posted prices when you bought.

6. Refunds otherwise

No refunds for no-shows or unused passes. Game-day traffic, road closures, and late arrival are not our responsibility and are not refund events. If you make an obvious ordering mistake (a duplicate charge, the wrong game, a typoed quantity) and tell us before the affected game, we will fix the order or refund the difference. Refunds are issued to the original payment method for the amount actually paid; cash purchases are refunded in cash or by an equivalent we agree on.

In plain words: no-shows and unused passes are not refunded, and traffic or late arrival is not our fault. Honest ordering mistakes get fixed if you tell us before the game, and refunds go back the way you paid.

7. Transfers and resale

Giving your pass to a friend or family member is fine; these terms travel with the pass, and by using a transferred pass the new holder accepts them. Reselling a pass for more than you paid, or offering passes for public resale, is not permitted, and we may void a pass resold in violation of this section without refund. Each pass admits one vehicle per covered game, one entry per game. A pass is valid only while its payment stands: if a payment is reversed, disputed, or fails, the pass is void until the order is paid again.

In plain words: handing your pass to a friend is fine and these rules go with it. Scalping it can void it, each pass admits one vehicle per game, and a pass whose payment bounces or gets disputed stops working until it is paid.

8. Lot rules

While on any lot we operate, you agree to:

You are responsible for everyone in your group and everyone using your space. We may refuse entry to, or remove, any person or vehicle when our crew reasonably judges conduct to be dangerous, illegal, or abusive, without refund for that game. On a season or multi-game pass, removal forfeits future games only for repeated or severe conduct.

Your actions are yours. You are solely responsible for the operation of your vehicle on the lot, and for your own condition and conduct, including any alcohol you choose to consume: we do not serve, provide, or monitor it. If you, anyone in your group, or your vehicle damages the property (including turf, fixtures, or structures), another vehicle, or anyone's belongings, or injures anyone, that responsibility is yours, not any Protected Party's. You agree to pay the reasonable cost of repairing or restoring what you damage, including what we owe the property owner for it, and to reimburse any Protected Party for claims, losses, and reasonable costs (including defense costs) arising from your or your group's acts, omissions, or violations of these terms or of law, except to the extent the law does not allow.

Your guests are yours too. Tailgating brings people onto the property who never bought from us and never saw these terms; only you did. By bringing a guest onto a lot, you accept responsibility for them: for what they do, for what they damage, and for harm they bring upon themselves. As between you and the Protected Parties, injuries or losses your non-paying guests incur on the lot are your responsibility, not any Protected Party's, and you agree to reimburse any Protected Party for claims, losses, and reasonable costs (including defense costs) that your guests cause or bring, except to the extent the law does not allow. Bring people you'll vouch for.

In plain words: follow the attendants, drink only on tailgate-friendly lots, never drive impaired, and keep your setup, your group, and your noise inside your space. You are on the hook for what you, your group, and your guests do, including paying for anything they damage and for harm your guests bring on themselves. Behave badly and you are out, without a refund for that game.

9. RVs and overnight stays

RV and overnight parking is available only where purchased and approved in advance. Approved overnight vehicles may arrive the day before the covered game as posted, and must be out by noon the day after the last covered game. No utility hookups, no waste dumping, no open fires (grills follow the lot rules in Section 8). This is temporary event parking only: it creates no tenancy or residence of any kind.

In plain words: overnight and RV stays exist only if you bought and we approved one. You are out by noon after your last covered game, and there are no hookups, no dumping, and no open fires, because this is event parking on someone's property, not a campground.

10. Towing

Vehicles may be towed at the vehicle owner's expense if they: (a) are parked without a valid pass, (b) block lot access, fire lanes, or other vehicles, (c) refuse attendant direction, or (d) remain past the exit deadline (two hours after the game ends, unless different hours are posted for that lot; noon the day after the last covered game for approved overnight RVs).

In plain words: we can tow at your expense if you have no valid pass, block people in, ignore the attendants, or stay past two hours after the game (noon the next day for approved RVs).

11. Park at your own risk

Our lots are private residential and commercial properties: grass, gravel, and uneven ground, with the ordinary hazards of outdoor parking and outdoor events.

To the fullest extent Indiana law allows: you enter, park, tailgate, and walk our lots at your own risk. These protections cover every Protected Party (defined in Section 1). You release Crimson Lots LLC and every other Protected Party from, and agree not to hold any of them responsible for, theft or vandalism, damage to any vehicle or its contents, or injury to or the death of any person or animal on the lot, from any cause, including claims based on the ordinary negligence of Crimson Lots LLC or of any other Protected Party, except for conduct that the law does not permit us to disclaim (such as willful, wanton, or grossly negligent conduct). Lock your vehicle and take your valuables with you. No Protected Party is responsible for the acts or omissions of other customers, guests, or any third party.

You are responsible for the people and animals you bring. If you bring minors, you accept these terms on their behalf as their parent or guardian to the fullest extent Indiana law allows. If a passenger or guest of yours brings a claim against a Protected Party, you agree to reimburse that Protected Party's reasonable costs of defending and resolving the claim, except where it arises from conduct the law does not permit us to disclaim. To the fullest extent your insurance policies allow, you waive your insurers' rights of subrogation against every Protected Party.

Once you leave the lot, your route to and from the stadium (sidewalks, streets, crossings, construction, and crowds) is public space we do not control, and we are not responsible for its condition or for anything that happens there.

Report any incident, injury, or claim to us within 7 days of the game, so we can investigate while the evidence still exists.

In plain words: this is the section that takes something away. You park, tailgate, and walk our lots at your own risk, and you release us, the property owner, their family, and our crew from claims, including ones based on our own ordinary carelessness (the law keeps reckless and intentional conduct on us no matter what). Injuries and losses your guests suffer are your responsibility, not ours. Tell us about any incident within 7 days, and once you leave the lot the public streets are not ours.

12. Claims go through Crimson Lots only

The property owners license their land to us; the parking business is ours alone. Any claim connected to your pass, your purchase, or your time on a lot must be brought against Crimson Lots LLC only. You agree not to name any other Protected Party (including a property owner personally) in any claim, suit, arbitration, or demand, and if one is named anyway, you agree to dismiss them promptly. Every Protected Party is an intended third-party beneficiary of these terms and may enforce them directly, including the arbitration section below.

In plain words: any claim goes against Crimson Lots LLC only. You promise not to sue the homeowner whose land you parked on, and to drop them from the case if they get named anyway.

13. Limit on our liability

To the fullest extent the law allows, the total combined liability of Crimson Lots LLC and every other Protected Party, together, for anything connected to your pass, your purchase, or your time on a lot is capped at the amount you paid us for the game in question, and no Protected Party is liable for indirect, incidental, or consequential damages. This cap does not apply to billing or charging errors (where we owe you the amount actually mischarged) or to claims arising from a breach of your personal information. Nothing in these terms limits liability that Indiana law does not allow us to limit.

In plain words: the most you can recover from us and everyone these terms protect, combined, is what you paid for that game, except billing mistakes (we owe what we mischarged) and personal-information breaches.

14. Talk to us before disputing a charge

Problems get fixed fastest by text: (317) 286-6180. You agree to contact us and give us five business days to make it right before disputing a charge with your bank or card company. Filing a chargeback on a pass that was delivered and honored, without contacting us first, is a violation of these terms. This section is a promise to contact us first; it does not limit your legal rights with your bank.

In plain words: text us first and give us five business days before calling your bank. That is a promise to talk to us, not a limit on your legal rights.

15. Disputes

Any dispute we haven't resolved within 30 days of you first raising it with us will be settled by binding arbitration before a single arbitrator under the American Arbitration Association's Consumer Arbitration Rules, held in Monroe County, Indiana or by phone or video. Under those rules we pay the arbitrator's and administrative fees beyond your modest filing fee. Either of us may instead bring an individual claim in small claims court (including the Monroe County, Indiana small claims docket). Both of us waive any right to a jury trial and to participate in a class action, and those waivers survive and apply in court even where arbitration does not apply to a dispute. This section applies equally to any claim involving any Protected Party, and any Protected Party may require arbitration of a claim against them. The arbitrator decides any question about whether a dispute must be arbitrated. If a dispute is found not subject to arbitration for any reason, it will be brought exclusively in the state courts sitting in Monroe County, Indiana, or in the federal district court whose district covers Monroe County, and you consent to that venue. Indiana law governs these terms.

You may opt out of arbitration within 30 days of your first purchase under these terms by sending written notice (text or email is fine) to (317) 286-6180 with your name and order code.

In plain words: real disputes go to a private arbitrator in Monroe County instead of a courtroom, and we pay nearly all the arbitration costs. Small claims court stays open to both sides, there are no juries or class actions either way, and you can opt out of arbitration within 30 days of your first purchase under these terms by texting us.

16. Privacy

We collect what we need to run game day and the business behind it: your name, phone number, email, order and vehicle details (including plate where provided), payment records, the text messages and call recordings in our business phone system, website analytics and session activity, and ad click identifiers when an ad brought you to us. We use this to deliver your pass and receipt, manage the lots, handle issues with your order, and understand our own marketing. Card payments are processed by Stripe; we never see or store your full card number. Cash and card-tap sales at the lot are recorded in our system. Lots and entrances may be photographed or recorded for operations and security, including license plates. Service providers that help us run the business (payments, texting, hosting, analytics) process some of this information for us. We do not sell your information. To ask about or delete your information, text (317) 286-6180.

In plain words: we keep what running game day requires (contact info, order and vehicle details, texts and call recordings, site analytics, ad click ids), and lots may be photographed, including plates. Stripe handles cards so we never see your number, we never sell your info, and you can text us to see or delete yours.

17. Housekeeping

We may update these terms for future purchases; the posted version with its effective date applies to your order as of when you bought. If we update these terms after you buy, the update applies to your existing order where you accept it, and parking with us after we notify you of updated terms is acceptance. Where two versions could apply to the same game day, we will honor whichever arrival, stay, and exit rules are more generous to you for that game. If any part of these terms is found unenforceable, the rest stands, and an overbroad clause should be narrowed rather than discarded. If a posted price is an obvious error (a price no reasonable buyer would believe was intended), we may cancel the order with a full refund, within 48 hours of the order and never during that game's week. These terms, together with your order confirmation, your pass page, and any written add-ons on your invoice, are the entire agreement about your pass. They bind and benefit successors and assigns. Not enforcing a term is not a waiver of it. Crimson Lots LLC is an independent local business and is not affiliated with, sponsored by, or endorsed by Indiana University.

In plain words: the version posted when you bought governs your order unless you accept an update (parking after we notify you counts as accepting), and the friendlier arrival and exit rules win if versions overlap on one game day. Obvious pricing errors can be canceled with a refund within 48 hours, your order confirmation and invoice count as part of the deal, and we are not affiliated with Indiana University.

Crimson Lots LLC, Bloomington, Indiana
(317) 286-6180 · crimsonlots.com · Text us and a human answers, usually the founder.